Returns & Exchanges Policy
REFUND / EXCHANGE POLICY
Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: We will refund the purchase amount of the product and not the shipping cost.
- Contact our customer service within 7 days of purchase to initiate a refund/exchange request.
- Product must not be altered in any manner
- Please note: If the item is removed from the packaging and used in any visible manner, all refund and exchange policies are voided.
- The merchandise must be in its original packaging.
- Returned packages must include a copy of the original invoice.
- Shipping and handling are the responsibility of the customer.
- Merchandise must be physically received at our corporate office before a return of payment can be granted.
The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
7 Day Product Guarantee
In the very rare occurrence that a problem arises with one of our products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. The steps to determine if there is a genuine problem - and how to resolve it - are as follows:
- You must contact us within 7 days of receiving your order.
- Depending on the situation, we may ask you to send photos of your problem.
In order for us to determine if your purchase warrants replacement, the entire purchased amount of merchandise must be completely removed and mailed back to our Illinois office. All costs for merchandise mailing the product back are the customer's responsibility. We do not offer returns or exchanges for customized Items products